Contact support
Email us at the address below for app issues, feedback, or feature requests. We reply in English.
What to include
To help us understand the issue, please include:
- Your device model and iOS or Android version
- Your Tola app version
- What you expected to happen and what happened instead
- Steps that reliably reproduce the issue, if known
Please do not send private task content or other sensitive information.
Using voice input
Tap the microphone beside New task and allow microphone access. Speak one task, including its date, time, or reminder if needed. Your words appear as you speak. Tap Stop and review, check the proposed details, and save when they are right.
Voice input needs an internet connection and supports recordings up to 60 seconds. If microphone access was denied, enable it for Tola in device settings. If processing fails, check your connection and try again, or type the task instead. Voice processing is described in the Privacy Policy.
Reminders are not appearing
Check that notifications are allowed for Tola in your device settings. Focus modes, Do Not Disturb, battery-saving settings, and system time-zone settings can also affect when a reminder appears.
The widget is not updating
Open Tola once after installing or updating it, then return to the home screen. If the widget is still stale, remove it, open Tola again, and add the widget back.
Moving to a new phone
On supported Apple devices, you can enable iCloud Sync in Tola's settings to keep tasks in your private iCloud database. Local app data may also move to a new phone through the backup and transfer features provided by your operating system.
Deleting your data
Tola has no account to delete. You can remove tasks and completed items in the app. Uninstalling Tola removes its local app data from the device, subject to any backups managed by your operating system.